We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Customer Success Engineer
Location
United States
Posted
5 days ago
Salary
$120K - $150K / year
Seniority
Senior
Job Description
Role Description
This role provides the opportunity to drive client success through technical expertise and innovative solutions. The Senior Customer Success Engineer will manage a portfolio of clients, guiding implementation, onboarding, and adoption of digital solutions. You will work closely with clients to define requirements, architect solutions, and develop custom configurations to ensure measurable outcomes. This position combines hands-on technical work, including JavaScript development and analytics configuration, with client-facing responsibilities, requiring excellent communication and problem-solving skills. The ideal candidate thrives in a fast-paced, collaborative environment and enjoys enabling clients to achieve their digital strategy goals. With a focus on innovation, flexibility, and growth, this role offers exposure to complex use cases and cutting-edge technologies.
- Lead the technical onboarding, implementation, and adoption of digital solutions for a diverse portfolio of clients.
- Architect and configure platforms to meet client-specific requirements, providing real-time insights and analytics.
- Develop custom JavaScript functions, dashboards, alerts, and reports to support client business objectives.
- Troubleshoot and resolve technical issues while ensuring high-quality service and client satisfaction.
- Collaborate with cross-functional teams to provide innovative solutions and optimize client outcomes.
- Manage multiple client projects simultaneously, adapting to changing priorities and complex requirements.
- Serve as a trusted technical advisor, guiding clients in best practices, performance optimization, and solution scalability.
Qualifications
- 5+ years of experience in digital solution implementation, customer success, sales engineering, or solutions consulting.
- Proficiency in JavaScript, HTML, CSS, and familiarity with frameworks such as React, Angular, or Vue.
- Experience with digital analytics tools (Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf).
- Strong understanding of web technologies, UX/UI principles, and page load performance optimization.
- Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
- Ability to manage multiple projects simultaneously in a fast-paced, ambiguous environment.
- Willingness to travel up to 10% of the time.
Benefits
- Competitive base salary ($120,000–$150,000) with bonus eligibility.
- Fully remote work with a flexible, supportive environment.
- Comprehensive health, dental, and vision coverage, with wellness perks and telehealth options.
- 401(k) plan with employer match and equity options.
- Generous PTO, parental/adoption leave, and 13 company holidays.
- Professional development, onboarding programs, and collaborative team culture.
- Work-from-home stipend, monthly business expense allowance, and company-provided MacBook and swag.
- Unique perks such as employee resource groups, recognition programs, and a RECHARGE program for extended time off.
Job Requirements
- 5+ years of experience in digital solution implementation, customer success, sales engineering, or solutions consulting.
- Proficiency in JavaScript, HTML, CSS, and familiarity with frameworks such as React, Angular, or Vue.
- Experience with digital analytics tools (Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf).
- Strong understanding of web technologies, UX/UI principles, and page load performance optimization.
- Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
- Ability to manage multiple projects simultaneously in a fast-paced, ambiguous environment.
- Willingness to travel up to 10% of the time.
Benefits
- Competitive base salary ($120,000–$150,000) with bonus eligibility.
- Fully remote work with a flexible, supportive environment.
- Comprehensive health, dental, and vision coverage, with wellness perks and telehealth options.
- 401(k) plan with employer match and equity options.
- Generous PTO, parental/adoption leave, and 13 company holidays.
- Professional development, onboarding programs, and collaborative team culture.
- Work-from-home stipend, monthly business expense allowance, and company-provided MacBook and swag.
- Unique perks such as employee resource groups, recognition programs, and a RECHARGE program for extended time off.
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