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Role Description

As a member of the Managed Services team, the Dynamics 365 Finance and Operations (ERP) Support Consultant will help MCA Connect deliver world-class customer service. A Modern Platform Management Support Consultant will be self-motivated to troubleshoot and resolve issues with the Dynamics 365 ERP application. The Support Consultant will own the issue and work with customers, partners, and team members to deliver a resolution. The Finance Support Consultant’s primary focus will be assisting customers with the Financial and Project modules; however, other modules and basic Dynamics 365 ERP functionality is expected. They will also be involved in improving operational metrics, business case development, and performance measurement.

In addition to day-to-day issue resolution, the Finance consultant may be involved in larger performance improvement initiatives, implementing new modules, version updates and testing efforts, developing the functional design for customizations and integrations, and upgrade projects.

Responsibilities

• Provide outstanding customer service and achieve client satisfaction
• Monitor and triage new support cases
• Troubleshoot issues and deliver high quality solutions
• Effectively communicate to customers, partners, team members, and management
• Provide support for team members
• Develop whitepapers, best practice knowledge base, and articles
• Create, develop, and deliver proactive services with the use of new features or common repetitive areas
• Maintain effective customer relationships
• Log incidents and document communications in CE
• Follow established standards & methodologies
• Optimize individual utilization
• Continue professional education by setting specific annual training goals
• Participate in larger project initiatives and lead process area-specific workstreams

Qualifications

• Minimum of 5 years Dynamics 365 Finance and Operations (ERP) Financials experience
• Minimum of 2 years of Dynamics 365 ERP implementations experience
• Minimum of 2 full lifecycle Dynamics 365 ERP implementation (Analysis – Deployment)
• Minimum 5 years of industry and/or consulting experience
• Certification in Dynamics 365 ERP Financials, or attainment of certification within first 90 days of employment
• Proficient in US GAAP
• Working knowledge of industry-specific best practices
• Excellent communication, planning and organization skills
• Strong customer relationship skills
• Ability to establish priorities and work independently
• Bachelor’s Degree or equivalent combination of education and experience

Desired Qualifications

• Dynamics 365 ERP 2012 experience
• Accounting Degree
• Certification in at least one other Dynamics 365 ERP module
• Microsoft Sure Step Certification
• Understanding of IFRS standards
• CPA or CMA

Benefits

• $90,000 - $160,000 a year
• Uncapped Supplemental Compensation (Bonus) Plan paid out quarterly
• Work/Life Balance with Unlimited Paid Time Off (UPTO)
• 401k Plan with Company Matching Contribution
• Monthly Stipend for Home Office Expenses
• Subsidized Medical, Dental and Vision Coverage
• Health Savings and Flexible Spending Accounts
• Company Paid Life and Disability Insurance
• Training, Certification and Continuing Education Support