Customer Experience Reporting and Analytics Analyst

Data AnalystData AnalystFull TimeRemoteTeam 10,001+Since 1994H1B No SponsorCompany Site LinkedIn

Location

Pennsylvania

Posted

32 days ago

Salary

$70K - $106K / year

Bachelor Degree2.5 yrs expEnglishSQLTableau

Job Description

• Develop and maintain interactive Tableau dashboards for customer analytics • Write SQL queries to analyze data from multiple sources • Partner with business teams to gather requirements and translate them into actionable insights • Perform ad-hoc and exploratory analysis of customer, ticketing, and contact center data to identify trends and opportunities • Present findings clearly using Tableau, Excel, or PowerPoint • Support customer experience improvement initiatives through key metrics and insights • Manage multiple projects in an agile environment

Job Requirements

2–3 years of experience in data analysis, reporting, or analytics-focused roles
Strong Tableau dashboard development skills
Solid SQL skills for querying, joining, and aggregating data
Excellent analytical, problem-solving, and critical-thinking abilities
Strong written and verbal communication skills
Highly detail-oriented
Preferred Experience with NICE CXone or other contact center data
Hands-on experience with SQL Server and Excel
Familiarity with applying statistical or mathematical concepts in data analysis.

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.