• Responsible for facilitating and performing complex research and analysis to support business operations. • Discerns business needs, elicits, documents, and manages requirements, and develops business and functional requirements to solve larger and/or more complex business problems through enabling technology and/or improved business processes. • Work completed would be focused on broader business unit, process or other solution context (domain) but also involves working with technical partners to communicate business requirements. • Elicit, analyze, document and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems. • Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements. • Communicate and validate requirements with stakeholders and identified SMEs. • Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan. • Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability. • Drive and execute business readiness activities including the communication plan to support changes to technology, processes and people. • Support training and conduct focused analysis to ensure efficiency of project implementations and ensure desired results. • Develop new procedures, specifications for systems changes or other solution recommendations for more complex product and/or process changes. • Work with cross functional management and staff to implement changes. • Design and conduct post implementation audits and create customer feedback mechanisms to gather ongoing information about business processes. • Analyze results and create plans to address weaknesses. • Identify the business process and organizational impact of solutions; conduct analysis of workflow process and designs, test and implement solutions. • Ensure managed requirements change request process and documentation throughout project lifecycle. • Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management. • Provide timely and accurate access to data, distribute reports and present/explain results to business area supported as well as to other BCBSNC areas. • Work with trainers to develop training programs that target problem areas. • Use and promote industry standard analysis techniques, such a data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis and/or financial ROI modeling for larger and more complex initiatives. • Independently create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures and results in a manner appropriate for both senior executive and management review. • Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation and escalate as necessary. • Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed. • Provide oversight and regularly perform peer reviews for less experienced analysts.