• Process incoming and outgoing transfer requests, verifying all patient and prescription data • Review account billing for accuracy and communicate changes accordingly with patients • Coordinate patient profiles with appropriate pharmacy support and services • Providing an exceptional customer service experience each day in a phone-based environment • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks • Working through current case queues to solve problems for patient care issues • Patient outreach to collect payments and coordinate payment plans • Maintaining patient records with strong attention to detail and confidentiality • Accurate retrieval of all prescription information and verifying through doctor calls • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base • Other tasks as required