Account Manager – First Year

Account ManagerSalesFull TimeRemoteTeam 501-1,000Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Illinois

Posted

1 day ago

Salary

$65K - $75K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Manage a portfolio of first-year school customers, ensuring high levels of engagement, satisfaction and retention. • Lead the onboarding process for new schools, ensuring successful implementation within the first 45 days. • Coordinate product setup and training to ensure educators are confident using 3P products. • Deliver product demonstrations, training sessions and professional development workshops for educators and school leaders. • Conduct regular health checks and strategic check ins to review product usage and ensure customers are realizing full value. • Collaborate with Sales, Marketing and Customer Support teams to deliver a seamless and consistent customer experience. • Represent the company at education conferences, school visits and industry events to strengthen relationships and promote 3P solutions.

Job Requirements

  • 3+ years experience in account management, customer success or sales, ideally in EdTech, SaaS or education focused organizations.
  • A proven track record of meeting or exceeding revenue, retention or customer success targets.
  • Experience onboarding and supporting customers through product adoption.
  • Confidence managing a portfolio of accounts or a defined territory.
  • Experience using CRM platforms such as Salesforce and analyzing customer data to guide strategy.
  • Strong presentation and communication skills, with experience engaging educators or school leaders being a plus.

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