• Driving partnerships with tenant product teams to inform the tooling roadmap as well as taking on metrics and tracing scaling challenges that push the boundaries of our existing observability infrastructure • Frequently working in vaguely scoped areas, responsible for defining project requirements for improving reliability and performance, through Viaduct framework changes and tenant-centric observability • Developing technical expertise in Viaduct framework as well as informed with product teams’ use cases and requests • Supporting the customer base of Viaduct developers and ensuring that their code gets deployed daily to production • Get into the flow during daily and intentional Focus Time blocks