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Role Description

How you’ll contribute:

• Work with teammates in product, marketing, engineering, and analytics to craft impactful activation and early-lifecycle experiences through new features and enhancements.
• Define and shape features that help users reach clear “aha” moments, starting from early ideas and sketches, progressing to interactive prototypes, high-fidelity designs, and final implementation.
• Leverage customer insights to guide users toward feature discovery, habit formation, and early value, increasing activation and adoption across individuals and teams.
• Conduct qualitative and quantitative research to understand new and existing users, as well as competitor analysis, to inform high-impact experiments and iterations.
• Elevate the design culture at Superhuman by pursuing remarkable quality in your design craft and producing consistent, high-quality work that drives measurable business impact.

How you’ll collaborate:

• Partner with product managers to set the vision for activation initiatives and build a roadmap of projects that improve activation, retention, and expansion metrics.
• Engage with Product, Marketing, and Brand stakeholders to align on onboarding, upgrade, and team growth journeys, communicating design updates to leadership for feedback and approval.
• Advise product and engineering teammates through a deep understanding of interaction patterns that balance power and approachability, helping reduce design-related blockers and delivery delays.
• Work closely with engineering, product, and marketing to run experiments, improve processes, and deliver high-quality, on-brand features that drive adoption, satisfaction, and upgrades.

Qualifications

• Experience: 5+ years relevant working experience in product design roles with 3+ years focused on growth, onboarding, or activation experiences.
• Expertise: Demonstrated mastery of product design, encompassing prototyping, visual and interaction design, typography, layout, and visual hierarchy.
• Curiosity: Love exploring new ideas and solutions across technology and user-centric design.
• Drives Towards Clarity: Thrives in ambiguity and is excited by the opportunity to validate hypotheses.
• Delight & Empathy: Understand how customers think and care deeply about their journey.
• Excellent Communication: Comfortable and confident sharing thoughts in verbal or written form.
• Collaborator: Experience facilitating discussions with engineers and product managers to drive strategy and execution.
• Bias to Action: Takes rapid and decisive steps forward, even in the face of uncertainty.
• AI Enthusiast: Embrace AI to up-level your team's productivity and impact.
• Ability to work independently with minimal guidance, proactively manage tasks and priorities across multiple projects.

Requirements

• Location: Open to joining in San Francisco, Seattle, or New York offices, or from a home office anywhere in the United States or Canada.

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits).
• Disability and life insurance options.
• 401(k) and RRSP matching (US & Canada only).
• Paid parental leave.
• 20 days of paid time off per year, 12 days of paid holidays per year (17 days for LatAm), two floating holidays per year, and flexible sick time.
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more).
• Annual professional development budget and opportunities.

Company Description

At Superhuman, we’ve built the fastest email experience in the world — one that's deeply loved and adored by customers who get through their inboxes twice as fast.

Superhuman Mail, Grammarly, and Coda are now part of the Superhuman Suite, an AI productivity platform on a mission to unlock the superhuman potential in everyone.

We have a deep understanding of how to build products that people love, incorporating fun and play to create experiences that amaze and delight.

We're reshaping the fundamentals of how people work, combining premium product craft with enterprise-scale capabilities.