Wolters Kluwer

When you have to be right

Associate Director, Technology Sales Support – Solutions Consulting

SalesSalesFull TimeRemoteSeniorTeam 10,001+Since 1836H1B SponsorCompany Site LinkedIn

Location

Connecticut + 4 more

Posted

56 days ago

Salary

$111.2K - $198.7K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

• Provide strategic leadership and direction to multiple technical sales support teams. • Ensure alignment of technical support activities with overall company objectives and sales targets. • Develop and implement advanced technical training programs for staff development. • Collaborate with senior sales and product development leaders to create comprehensive support strategies. • Oversee the creation and maintenance of high-quality technical documentation and resources. • Lead the resolution of the most complex and critical technical issues. • Assess departmental performance and implement strategies for continuous improvement. • Drive innovation in technical support methodologies and tools. • Establish and maintain strong relationships with key customers and strategic partners. • Represent the technical sales support function in executive and interdepartmental meetings.

Job Requirements

Bachelor’s Degree
Strategic Leadership: Expertise in leading and strategizing at a high organizational level.
Technical Expertise: Deep understanding of technical products and engineering concepts.
Cross-Functional Leadership: Ability to work effectively across departments.
Complex Problem-Solving: Skills in handling intricate and high-stakes technical matters.
Innovation: Capacity to drive advancements in technical support practices.
Relationship Management: Skills in fostering strong relationships with key stakeholders.
Performance Management: Experience in assessing and enhancing team performance.
Strategic Planning: Ability to develop and execute long-term departmental strategies.