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Role Description

We are seeking an experienced Systems Reliability Team Manager to lead a team responsible for ensuring the stability, performance, and continuous improvement of a large-scale digital platform. This leadership role combines product management responsibilities with Software Development Life Cycle (SDLC) oversight, translating business needs into clear requirements for technology teams and ensuring the platform remains reliable and scalable. The manager will oversee system reliability operations, incident management, platform roadmap planning, and vendor coordination while supporting the ongoing evolution of digital products and services.

The role includes leading a team focused on:

• Incident troubleshooting
• System performance monitoring
• Defect resolution

while maintaining alignment with governance, compliance, and organizational strategy.

Qualifications

• Bachelor’s degree or equivalent experience
• Strong portfolio management and governance experience across enterprise systems
• Demonstrated ability to translate business strategy into technical standards, processes, and operational accountability
• Experience managing cross-functional technical teams and system reliability initiatives

Requirements

• Lead and manage the Systems Reliability team, ensuring platform performance, stability, and availability
• Translate business objectives into technical requirements and priorities for development and technology teams
• Oversee production and data incident management, including troubleshooting and root cause analysis
• Establish and maintain platform roadmaps and strategic technology initiatives
• Coordinate cross-functional collaboration between technology teams, product teams, and business stakeholders
• Monitor and improve system performance, reliability, and operational efficiency
• Provide leadership in portfolio planning, platform evolution, and digital product strategy
• Manage vendor strategy and oversight to ensure service and contract performance

Benefits

• Direct development of a system reliability and platform roadmap aligned with enterprise strategy and funding priorities
• Ensure compliance with change management, release management, and incident management policies
• Oversee system availability, performance monitoring, and key performance indicators (KPIs)
• Manage vendor strategy and contract performance for core technology platforms
• Guide product strategy initiatives that support continuous improvement of systems and processes

Knowledge, Skills, and Abilities

• Strong understanding of core platform and system architecture concepts, including:
• APIs
• Messaging systems
• Data storage platforms
• System environments and release management
• Experience overseeing incident management processes and post-incident review practices
• Knowledge of observability tools including logs, metrics, and traces, along with alert configuration
• Experience with change management and configuration management processes aligned with governance and audit requirements
• Familiarity with CI/CD pipelines and deployment automation practices
• Understanding of security fundamentals and vulnerability remediation practices
• Ability to maintain technical documentation standards, including runbooks, system diagrams, and knowledge base documentation
• Strong cross-team communication and collaboration skills to coordinate work across design, engineering, and quality teams

Preferred Experience

• Experience working with large-scale enterprise platforms or complex digital ecosystems
• Background in financial services, pension administration, or retirement systems is beneficial but not required

For more details reach at resumes@navitassols.com