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Role Description

• Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services.
• Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions.
• Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers.
• Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution.
• Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights.
• Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements.
• Ensure all interactions with VIP customers comply with gaming regulations and company policies.
• Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance.

Qualifications

• Proven experience in Account Management, Customer Relationship roles, preferably in the iGaming industry.
• Strong understanding of the iGaming and Sports betting market, preferred but not required.
• Understanding of iGaming Industry KPI metrics and terminology.
• Analytical mindset with the ability to interpret data and trends.
• Proficiency in using customer relationship management (CRM) software, communication software, and other related tools would be a plus.
• Regulatory compliance knowledge would be a plus as we work with sensitive information.
• Upper-Intermediate English or higher (both written and spoken).

Requirements

• Excellent negotiation skills.
• Excellent communication and interpersonal skills.
• Customer-centric mindset.
• Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required.

Company Description

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals.
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success.
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.