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Role Description

As a Senior Account Manager , you will manage a portfolio of Sodexo’s most strategic healthcare client accounts, accountable for retention, renewal readiness, and net commercial growth in partnership with Sales and Operations. You will serve as a trusted advisor to client executives, translate client priorities into aligned strategies, and lead an account-by-account plan with a 1–3-year outlook.

This role is designed for a commercially-minded leader who can influence without authority, operate effectively in complex service environments, and connect stakeholders across Sales, Operations, Finance, Performance/OpEx, and Marketing to deliver measurable client value and growth. This is a remote role with up to 50% travel to client sites (regionally aligned).

What You'll Do

• Serve as the primary commercial point of contact for assigned accounts, building strong, long-term executive relationships.
• Lead strategic relationship management through structured governance, executive business reviews, and proactive voice-of-client feedback loops.
• Own retention & renewal readiness by driving early renewal planning and managing the pre-sale account health, partnering with Sales through the renewal cycle and mitigating rebid risk.
• Drive account growth strategy (1–3-year horizon), including identifying, qualifying, and progressing cross-sell/upsell opportunities in collaboration with Sales.
• Manage account governance: contract stewardship, change controls, compliance with key Sodexo programs, and ensuring internal alignment on obligations and deliverables.
• Monitor performance and risk by tracking leading indicators, retention risks, client satisfaction signals, and operational performance metrics—then mobilizing action quickly.
• Translate client priorities into aligned strategy and messaging, including themes such as financial performance, sustainability, patient/resident experience, workforce stability, and innovation.
• Package and communicate value: create executive-ready narratives (impact, outcomes, success stories) to support renewals, growth, and client confidence.
• Coordinate cross-functional solutions by partnering closely with Sales, Operations, OpEx/Performance teams, Finance, Marketing, and other support functions.

Qualifications

• 5-10 years of experience in account management, client retention, strategic customer success, or commercial roles within complex service environments (healthcare strongly preferred).
• Proven ability to retain and grow large, complex accounts by building executive relationships and leading structured account strategies.
• Experience with renewal cycles, contract governance, and navigating procurement/rebid dynamics.
• Strong executive presence and communication skills—able to lead C-suite conversations, manage conflict, and align stakeholders to decisions.
• Demonstrated ability to influence without authority and drive outcomes through cross-functional teams.
• Proficiency with CRM tools (e.g., Salesforce) and the ability to use data to tell a clear story (risk, performance, value, growth).
• Willingness and ability to travel up to 50% within an assigned region.

Requirements

• Minimum Education Requirement - Bachelor’s Degree or equivalent experience
• Minimum Management Experience – 7 years
• Minimum Functional Experience – 7 years

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.