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Role Description

This leadership role offers the opportunity to guide a highly specialized technical team supporting strategic customer engagements in a rapidly evolving data and technology landscape. As Senior Manager, Center of Expertise, you will lead a group of domain specialists who collaborate with customer-facing teams to deliver advanced technical insights, readiness assessments, and data-driven recommendations. Your leadership will help ensure that enterprise customers maximize the value of complex data resilience and protection solutions. In this role, you will balance team development, operational excellence, and customer impact while driving scalable processes and measurable results.

• Lead, mentor, and develop a team of Domain Engineering Specialists, fostering a high-performance culture focused on technical excellence and customer success.
• Manage team performance against operational targets, service goals, and performance metrics.
• Provide coaching and professional development to enhance both technical depth and customer engagement capabilities.
• Collaborate with customer-facing teams to support strategic engagements, onboarding processes, and readiness assessments.
• Guide the team in analyzing telemetry data, conducting risk discussions, and aligning customer environments with data resilience maturity frameworks.
• Drive process improvements to enhance operational efficiency, scalability, and service delivery across the organization.
• Monitor key performance indicators and use data-driven insights to improve operational outcomes.
• Strengthen relationships with strategic customers and contribute to building long-term service credibility and trust.
• Partner with cross-functional teams to align on customer strategy, product adoption, and expansion opportunities.
• Mentor emerging leaders within the organization and contribute to leadership best practices across teams.

Qualifications

• 5+ years of experience in customer success, account management, or related customer-facing roles within the technology sector.
• Prior leadership experience managing or mentoring technical teams, with at least 2+ years in a people management role preferred.
• Strong technical understanding of data center infrastructure, data protection technologies, or related enterprise platforms.
• Proven ability to build, develop, and lead high-performing technical or engineering teams.
• Experience supporting enterprise customers and guiding them through complex technical environments.
• Strong communication skills with the ability to engage with both technical teams and executive stakeholders.
• Demonstrated ability to manage multiple priorities in fast-paced environments while maintaining operational discipline.
• Analytical mindset with the ability to evaluate operational metrics and drive improvements.
• Strong collaboration skills and the ability to work effectively across cross-functional teams.
• High level of accountability, adaptability, and commitment to delivering measurable results.

Benefits

• Competitive total compensation package ranging from $149,600 to $383,000 USD, depending on geographic location and experience.
• Performance-based bonuses as part of the total compensation structure.
• Unlimited paid time off, along with 12 paid holidays and additional global wellness days.
• Comprehensive medical, dental, and vision insurance starting on the first day of employment.
• Paid parental leave, including extended leave for birthing parents.
• 401(k) retirement plan with company matching contributions.
• Access to mental health resources, therapy sessions, and wellness tools through employee assistance programs.
• Fertility, adoption, and surrogacy support programs.
• Legal services, identity protection, and supplemental insurance options.
• Professional development opportunities, including access to learning platforms, mentorship programs, workshops, and global learning events.
• Paid volunteer hours to support community engagement initiatives.
• Additional lifestyle benefits such as virtual veterinary care services and tax-advantaged spending accounts.