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Role Description

The focus of the VP, Senior Client Engagement Lead is to develop and execute against broad relationship, growth, renewal and retention strategies on their customers within the top customer tier. The VP, Senior Client Engagement Lead is accountable for the coordination and transparency needed to drive a successful, multi-pronged growth and retention strategy as well as a multi-level relationship engagement across the customer leadership team.

The VP, Senior Client Engagement Lead is accountable for cross-product strategy coordination as well as development and execution against a broad relationship map to drive deep relationships across their customer organizations.

Responsibilities

• Develop, foster, and maintain broad relationships with customer accounts.
• Liaison between company leadership and client or prospect; serves as the client’s/prospect’s advocate.
• Monitor and support all activity and manage problem resolution; escalate customer issues quickly, if necessary.
• Responsible for managing, tracking, and closing all client issues.
• Manage customers in the Top 40 category as defined by revenue, product mix, market position and strategic elements.
• Ensure effective communication with clients regarding all critical product and optimization program elements.
• Communicate any client needs/ideas for future development to meet client’s requirements and expectations.
• Review ongoing client data to manage and monitor edit savings and identify potential problems with overrides, revenue, alignment with budget or invoicing.
• Maintain critical customer data in the Customer Relationship Management (CRM) database as required.
• Travel to clients and prospective clients, as required, to strategically manage client relationships and optimize use of core service offerings.
• Proactively monitor client needs and solicit requests for additional services and improvements to current services.
• Ensure customer satisfaction by resolving issues quickly and creatively.
• Interact with operations and marketing/sales to communicate notable client trends.
• Synthesize and articulate key findings for operations, sales, finance, and product development and executive audiences.
• Proactively present strategic recommendations.
• Work closely with sales, operations and management to ensure ongoing customer satisfaction.
• Team with sales executives to identify sales opportunities and provide support.
• Report weekly to SVP, Client Services on overall client satisfaction levels, new client issues, unresolved client matters and customer requested needs.
• Assist with various marketing efforts, including attending tradeshows/conferences, participating in webinars and responding to RFPs.
• Create financial forecasts to support corporate and finance initiatives.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

• B.S. or M.B.A. in Business Administration or related degree is required.
• Strong working knowledge of health insurance industry business operations is required.
• Senior executive with proven experience in growing and developing business in the health care information and analytics space.
• Strong competencies in strategic planning, operations, marketing, product management, and business planning.
• At least 15 years of experience in the health care industry.
• Strong presentation skills, customer (internal/external) problem diagnostics and solution design.
• Tactical scheduling, strong contract knowledge, and HIPAA compliance related to company’s Business Associate classification.
• Demonstrated ability to maintain high level of ethics.
• Excellent communicator and leader who is results-oriented and diplomatically assertive.
• Ability to synthesize and utilize data, mentor staff, and be a successful team builder.
• Establish professional relationships at all levels of key client organization, including C-level executives, vice presidents and department managers.
• Understand client’s strategic objectives and assist client in positioning Cotiviti's products into their long-term goals.
• Demonstrable knowledge of healthcare claims payment policy and processing, claims editing and fraud detection.
• General understanding of databases structures, database management and data manipulation and analysis.
• Prior experience in supporting or working with software programs and client systems (i.e. coding and billing systems, adjudication systems, etc.).
• Strong customer engagement skills required with ability to establish and maintain multi-level customer relationships.
• Willingness/availability to travel as required.
• Strong interpersonal skills required; able to anticipate, identify and resolve simple to complex problems.
• Proactive individual with strong troubleshooting skills.
• Strong written and oral communication skills required.
• Demonstrated ability to multitask in a fast-paced environment.
• Excellent personal computer skills in Microsoft Word, Excel, PowerPoint, Outlook.

Requirements

• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Requirements and Working Conditions

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions are expected.

Benefits

• Base compensation ranges from $160,000 to $200,000 per year.
• Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
• This role is eligible for discretionary bonus consideration.
• Cotiviti offers a competitive benefits package including medical, dental, vision, disability, and life insurance coverage.
• 401(k) savings plans, paid family leave, 9 paid holidays per year.
• 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.

Company Description

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: 12/22/2025

Applications are assessed on a rolling basis. We anticipate that the application window will close on 02/17/20265, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

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