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Role Description

Bolt.new is transforming the way people build and interact with technology, and we're looking for a Customer Experience Engineer to be on the front lines of our customer experience—solving technical problems, advocating for users, and helping make our product better every day. This is a hands-on technical support role where you'll troubleshoot real issues, work closely with Product and Engineering, and ensure every customer interaction builds trust and loyalty.

This role is fully remote, with the requirement that candidates are located in a Western European or American time zone. We’re hiring multiple candidates for this role.

Qualifications

• Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS
• Familiarity with databases, API integrations, and Chrome DevTools
• Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses
• Exceptional written communication: you can explain complex concepts simply, shift tone gracefully, and make even frustrated users feel heard
• A genuine customer-first mindset—you care about the person behind the ticket, not just closing it
• Comfort representing a brand publicly and keeping conversations constructive, kind, and on-brand
• Ability to translate technical concepts into clear, user-friendly explanations
• Fast learner who thrives in a fast-moving environment and can operate with minimal supervision
• Located in a Western European or American timezone

Requirements

• Troubleshoot and resolve technical issues across Bolt.new and StackBlitz via email, chat, and occasional video calls—owning problems from first report through resolution
• Occasionally serve as a public-facing expert and ambassador across social platforms and live events, answering questions with empathy, clarity, and confidence
• Surface bugs, product gaps, and patterns to Product and Engineering with clear, actionable context—you're the voice of the customer internally
• Create and improve self-serve resources: documentation, how-tos, and AI knowledge base content that empowers users to succeed independently
• Collaborate with internal teams to catch emerging issues early and advocate for customer needs in every conversation
• Assist with QA and testing ahead of releases to help catch issues before they reach customers
• Reduce friction for customers by building resources that scale—so we're not solving the same problem twice
• Strengthen the feedback loop between customers and our product team, helping us build what users actually need
• Represent Bolt with credibility and care in every interaction, whether it's a support ticket or a public thread

Benefits

• You do not need a college degree to apply
• You do not need to be located in the U.S. — we’re remote-friendly
• You do not need to meet every qualification listed above