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Role Description

At Totara, our strength is the speed and quality with which we help customers get value from our products. We’re hiring an Implementation Engineer (Customizations & Integrations) to deliver customer-facing technical services across implementations, upgrades, integrations, and ongoing support.

This is not a core product engineering role. You will write code, but code is one of several tools you’ll use to deliver outcomes—alongside configuration, troubleshooting, documentation, and coordination with internal teams. The work is a mix of customer “quick wins,” extensions/customizations, and technical delivery that keeps customers successful.

You’ll partner closely with customers and internal teams (including DevOps / Security / Infrastructure and R&D) to:

• Translate requirements into working solutions
• Communicate tradeoffs clearly
• Ship improvements safely

You’ll also use AI-assisted workflows to move faster (test/design/scripting support) while handling customer data responsibly and following Totara security expectations.

Qualifications

• 2-4 years of experience with Vue or equivalent experience with other JS frameworks (i.e. React)
• 1-3 years of experience with PHP
• 1-3 years of experience with SQL & Data Model Design
• Working experience with Git based source control
• Demonstrated experience delivering customer-facing technical work (implementation, professional services, solutions engineering, or similar), including translating requirements into working solutions.
• Strong troubleshooting and production support skills: can reproduce issues reliably, communicate expected vs. actual behavior, and drive fixes through to verification.

Requirements

• Familiarity with Model View Controller design pattern
• Advanced knowledge of Totara, Moodle, Drupal and/or WordPress Development a strong plus
• Experience working with the Atlassian toolset (Jira and Confluence) a strong plus
• Prior experience with Learning Management Systems is a plus
• Strong business-to-technology translation skills to identify solutions that drive business value
• Exposure to the BeHat Testing Framework
• AWS Services (Code family, Lambda, IAM, ACM, Etc…)

Qualities of Success

• Customer-first operator: clear communicator, documents decisions and implementation steps, and closes loops with stakeholders.
• Pragmatic about speed vs. risk: ships quick wins safely, escalates early when work belongs with R&D, and follows through to resolution.
• Creativity and flexible, responding quickly to evolving markets and opportunity challenges
• Comfortable with ambiguity and fast-moving customer needs; can make good calls with incomplete information.
• Entrepreneurial and prepared to ignore the mediocre and target the highest levels of success
• Hunger to learn about Totara Products and become an evangelist
• High ownership: flags risks early, follows through, and keeps stakeholders aligned through to completion.
• Manages work efficiently (Software development flow, preparedness, self-directed)

Benefits

• Enhanced Parental Leave
• Professional Development Opportunities
• Annual Wellbeing Allowance
• New Joiner home working set-up allowance
• Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve