• Perform troubleshooting activities at customer site locations to diagnose problems, determine appropriate resolution, and implement corrective actions • Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc • Perform installation and commissioning activities at customer site locations of GE Drives • Perform installation and commissioning activities at customer site locations of GE EMS System • Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction • Develop presentations and provide training and instruction to customers on drive operations • Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams • Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services • Coordinate maintenance activities for the customer and planning for inspections • Provide support to engineering teams working on customer CMU’s projects • Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability • Promote sales of maintenance services • Provide on call support in response to customer calls for service • Ensure appropriate response and service is provided to customer • Complete timely service reports and other administrative requirements • Support business growth opportunities and marketing campaigns