• Set the vision and strategy for all aspects of model inference and serving at Netflix, ensuring our platform supports the next generation of ML innovation, including LLMs, GenAI, and real-time personalization. • Lead and develop a cohort of engineering managers and technical leads responsible for core functions, including model routing, inference systems, experimentation, serving frameworks, and the performance and scalability of model serving at Netflix. • Drive cross-team and cross-functional alignment, collaborating with ML researchers, product engineering, infrastructure, and platform partners to maximize business and member impact. • Champion operational excellence and continuous improvement, ensuring reliability, scalability, and cost-effectiveness across all model serving systems. • Define and communicate the pillar’s multi-year vision, technical strategy, and roadmap. • Anticipate future platform and business needs, especially as ML architectures and use cases evolve. • Drive the transition from legacy, domain-based serving to a unified, modular, and domain-agnostic serving platform. • Manage and mentor engineering managers and technical leads; build a strong leadership bench. • Foster a culture of high performance, candor, innovation, and inclusion, aligned with Netflix’s values. • Attract, hire, and retain outstanding talent across the pillar. • Set and uphold technical standards for reliability, scalability, and performance across all teams. • Oversee development of foundational serving infrastructure: real-time/batch inference, frameworks, experimentation, control plane, and tooling. • Ensure robust support for diverse model types (deep learning, LLMs, bandits, etc.), hardware targets (CPU/GPU), and SLAs. • Own operational health and reliability at scale, including observability, SLOs, and incident response. • Build and maintain strong partnerships with ML practitioners, product engineering, infrastructure, and platform teams. • Represent the Model Serving pillar to Netflix senior leadership, clearly communicating the vision, progress, and priorities. • Influence and drive alignment on platform direction, investment, and priorities.