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Role Description

We are seeking a Sales Representative to join our expanding team serving the Latino community. This individual will be responsible for driving customer satisfaction by addressing inquiries, resolving needs, and maintaining strong knowledge of our products and services in Spanish. The ideal candidate has a customer-focused mindset, excellent communication skills, and a strong commitment to delivering high-quality service in every interaction.

Work Arrangement:

• Remote position (U.S. residency required)
• Hybrid option available based on location and team needs

Responsibilities

• Manage inbound customer communications, including phone calls and emails, to address questions, requests, and issues.
• Advise customers on how to effectively use products or services based on their specific needs.
• Maintain up-to-date knowledge of products and services, acting as a professional expert to ensure accurate, current, and strategic information.
• Record and document customer interactions in the CRM system to support team collaboration and long-term relationship development.

Requirements

• Bachelor’s degree or equivalent experience.
• Legal authorization to work in the United States.
• Must reside within the United States.
• Fluency in Spanish is required; English is not mandatory but is considered a plus.
• 1–2 years of experience in customer service, support, or customer success.
• Excellent written and verbal communication skills.
• Ability to handle complaints and resolve situations with effective solutions and a positive attitude.
• Passion for delivering exceptional customer service and exceeding expectations.
• Strong time management and prioritization skills.
• Familiarity with CRM systems.
• Willingness to receive training and specialize.

Benefits

• Flexible work arrangement.
• Training and professional development.
• Growth opportunities within an expanding team.
• Collaborative, results-driven work environment.

Important Note

This position is open only to candidates who reside in and are legally authorized to work in the United States.

Confidentiality and Consent Notice

The information provided by the candidate will be used exclusively for purposes related to the recruitment and selection process for the position applied for. By submitting an application, the candidate grants consent to be contacted by our team through the contact methods provided, solely for the purpose of sharing information regarding the vacancy, the selection process, and its subsequent stages. All information will be handled confidentially and in accordance with applicable regulations in the United States.