• Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions • Software maintenance, report configuration and execution • Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events • Train box office staff on ticketing software • Act as a liaison to a host of Tickets.com departments, including call centers, and web operations • Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator • Exercises independent thought and judgment when dealing with client and user requests and resolution of issues • Consults with users and provides intellectual information regarding the ProVenue application • Performs systems tests, analysis, and configuration to ensure system is in excellent running order • Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases • Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management • Provide ongoing client support to assigned client base • Advise client on how to best use ticketing system to meet their business needs. • Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings • All other duties as assigned