• Design, operate, and evolve production infrastructure across AWS, GCP, Heroku, and Kubernetes. • Own and improve monitoring, alerting, and SLOs for customer-facing services. • Lead and participate in incident response, postmortems, and long-term remediation. • Build and maintain infrastructure-as-code, CI/CD pipelines, and automation (Terraform, GitLab CI, Kubernetes tooling). • Drive scalability, performance, and resilience across a real-time SaaS platform. • Ensure security, patching, and operational hygiene across all environments. • Partner with product and engineering teams to enable safe, fast, and reliable releases. • Actively contribute to cost visibility and cloud optimization.