End-to-End Virtual Staffing Solutions | Hire Simply, Scale Quickly
Bilingual Customer Service & Administrative VA
Location
United States + 3 moreAll locations: United States, United Kingdom, Canada, Australia
Posted
6 days ago
Salary
Not specified
Seniority
Mid Level
No structured requirement data.
Job Description
Role Description
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. The client operates a multi-location insurance agency serving customers across several product lines including home, auto, and commercial insurance. The agency already utilizes a remote workforce and is seeking an additional Business Support Virtual Assistant to assist with:
- Inbound phone support
- Renewal tracking
- General administrative tasks
The VA will act as a frontline communication point for incoming calls, helping route inquiries to the appropriate department while supporting backend administrative workflows within the agency’s CRM system. This role requires strong communication skills, reliability, and a positive attitude, as the VA will be interacting with both customers and internal team members daily. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Qualifications
- Prior experience in customer service or call center roles.
- Experience working with CRM systems.
- Comfortable handling inbound calls and routing inquiries appropriately.
- Strong written and verbal communication skills in English and Spanish.
- Experience working with insurance agencies or financial services is a plus but not required.
Requirements
- Has excellent bilingual communication skills (English and Spanish).
- Is reliable, professional, and punctual.
- Maintains a positive attitude when interacting with clients.
- Is comfortable working in structured processes with defined SOPs.
- Can manage multiple inbound inquiries and administrative tasks simultaneously.
Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
Job Requirements
- Prior experience in customer service or call center roles.
- Experience working with CRM systems.
- Comfortable handling inbound calls and routing inquiries appropriately.
- Strong written and verbal communication skills in English and Spanish.
- Experience working with insurance agencies or financial services is a plus but not required.
- Has excellent bilingual communication skills (English and Spanish).
- Is reliable, professional, and punctual.
- Maintains a positive attitude when interacting with clients.
- Is comfortable working in structured processes with defined SOPs.
- Can manage multiple inbound inquiries and administrative tasks simultaneously.
Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
Related Guides
Related Categories
Related Job Pages
More Bilingual Jobs
Business Consultant, Bilingual
Applied SystemsTransforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other, too. At Applied, we have a mission and a vision that guide us, values that anchor us, and a determination to achieve that propels us forward. We push the boundaries of innovation to solve the biggest challenges in insurance – helping us earn the title of indispensable partner from our customers. Our teammates show up as they are, creating an authentic environment that fosters collaboration, curiosity and connections – and one that doesn’t waste time on the unnecessary confines of corporate bureaucracy or hierarchy. No matter the role or title, you have a voice at the table, space to work hard and achieve, and unending opportunities to be a great teammate.
The Bilingual Implementation Business Consultant assists agencies in transitioning operational workflows into Applied Epic while optimizing policy lifecycle management and ensuring effective customer support and project delivery.
Care Experience Navigator, Bilingual – Spanish & English
De Novo HRConsulting & Business AdvisoryA fresh new perspective on human capital management and business strategy.
Care Experience Navigator for a healthcare organization providing patient support
Bilingual Healthcare CSR | $15.50 per hour | Starts 03/26/26
Carenet HealthA leader in the transformation of healthcare consumer engagement, including closing gaps in care, telehealth & advocacy.
The role involves making outbound calls to patients, members, and customers to schedule preventative health screenings, assess for high risk, assist with benefits and insurance information, and conduct surveys. The primary goal is to enhance the patient's healthcare experience and make a positive difference in their lives.
Health Coach providing virtual patient support at Cadence Health
