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Role Description

The qualified individual will work within an IBM and Unisys mainframe OS and environment to support customer processing, applications, and configurations.

• Provide support controlling, diagnosing, and resolving difficult problems due to incorrect ECL coding/programming techniques.
• Provide IBM and Unisys Mainframe Operations/Application support including performing IPL in a highly-complex mainframe operating environment.
• Utilize a Windows-based personal computer workstation and the MS Office suite (Outlook, Excel, and Word), Internet browsers, Mainframe Terminal Emulation Software, and ITSM ticketing software.
• Support using standard tools (currently BMC Control Products Suite) for scheduling, including building, maintaining, and scheduling batch processing.
• Provide real-time accurate monitoring and troubleshooting of multiple mainframe systems and applications.
• Conduct troubleshooting of mainframe application support issues to minimize interruptions in customer support.
• Work with government personnel, other contractors, MLOB management, and customer personnel to ensure overall efficiency and effectiveness of MLOB Operations and Application Support.
• Support MLOB Ops/App Support tracking status of mainframe Change Management, including Change Requests and Authorized Service Interruptions (ASI).
• Monitor and maintain the stability of systems and resources in the MLOB Ops/App Support mainframe environment using performance/workload monitoring tools.
• Perform system issue/incident determination, resolution, and RCA (e.g., job abends, system performance degradation, network monitoring/recovery).
• Conduct tape service support for external tape systems in the z/OS Mainframe environment.
• Provide status and activity reports on team activities and participate in meetings.
• Evaluate customer’s mainframe processing requirements and effectively communicate these requirements to customers and government employees.
• Troubleshoot problems to minimize interruptions in the customer's critical business activities.
• Notify the customer of acceptance, receipt of upgrades, and interruptions in service for upgrades/system patches.
• Provide follow-up during incident management including ITSM ticket updates and system documentation.
• Contact customers for required system reporting such as unannounced outages and service interruptions.
• Provide updates on ongoing issues, possible workarounds, and incident resolutions to DISA Ecosystem, C2 cell, and the customer.
• Receive and disseminate notifications for ASI, product upgrades, software updates, and COOP exercises.
• Support customer performance requirements and policies/procedures to ensure SLA objectives are achieved.
• Work shifts as required:
  • Day Shift (0800-1600 ET): 3 contractors (1 Tuesday-Saturday, 2 Sunday-Thursday)
  • Swing Shift (1600-2400 ET): 2 contractors (1 Tuesday-Saturday, 1 Sunday-Thursday)
  • Grave Shift (0000-0800 ET): 2 contractors (1 Tuesday-Saturday, 1 Sunday-Thursday)
• Use government documented processes and procedures to download and install application releases.
• Use DISA approved tools and follow policies for Change, Incident and Service Requests.
• Create, delete, and modify application user accounts IAW access requests.

Qualifications

• Must possess one of the following required certifications: A+ CE, CCNA Security, Network +CE, SSCP.
• Clearance Required: Secret, IT-I.
• Must be willing to work 3rd shift.

Requirements

• Experience in IBM and Unisys Mainframe Operations/Application support.
• Generalized expertise in OS2200, z/OS, and z/VM operating environments, JES2, JCL, and OpCon Unisys scheduling tool.
• Ability to utilize a Windows-based personal computer workstation and the MS Office suite.
• Experience with ITSM ticketing software and standard tools for scheduling.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• Retirement plans.
• Paid time off and holidays.

Company Description

Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies.

• Employing a mission-focused approach, we deliver value that enhances current operations and drives future change.
• Commitment to advancing the Navajo Nation and its People through economic development and community empowerment.
• Success built on uniting legacy-inspired technologies, industry best practices, and proven methodologies for twenty years.