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Role Description

The Medical Assistant role at Mendez Isaac Joudi, PLLC is a vital position aimed at enhancing the efficiency and effectiveness of our personal injury legal team. By taking on essential medical records tasks, you will empower our in-office medical assistants to focus on client interactions and case developments. Your organized, detail-oriented approach will directly contribute to advancing our mission to deliver empathetic and robust legal representation to our clients.

• Medical Records Management: Prepare and manage Notices of Intent that will be filed with the Court.
• Tracking and Coordination: Request, track, and obtain medical records from providers, ensuring timely follow-up and resolution of outstanding requests.
• Redaction: Redact sensitive information from medical records to maintain privacy and comply with legal standards.
• Organizational Excellence: Maintain organized and up-to-date records necessary for case preparation and demand.
• Communication: Coordinate with providers and internal teams via email and phone to provide updates and clarify needs.
• Case Support: Support in-office medical assistants by managing around 15–20 cases per week, facilitating their focus on client support.
• Status Reporting: Provide clear written updates (email/Filevine) on what’s in progress, what’s completed, and what’s blocked—supporting a structured workflow with daily visibility.

Qualifications

• 2-3 years in personal injury legal field with a focus on medical records.
• Comfortable with Filevine, Microsoft Office, and email communications.
• Strong written and verbal skills. Spanish-English bilingual REQUIRED (many clients and providers communicate in Spanish).
• High levels of attention to detail and confidentiality when handling sensitive documents.
• Self-directed with reliable follow-through, capable of working independently in a remote environment.
• Full-time, aligned to El Paso (Mountain Time) business hours – typically 8:30 AM–5:30 PM MT.

Benefits

• Join a collaborative and supportive team environment where your contributions are valued.
• Gain experience in a fast-paced legal setting with opportunities to enhance your skill set.
• Play a crucial role in facilitating legal outcomes that positively influence client lives.
• Work within a clear workflow and reporting structure for effective and efficient task management.
• Remote role with set Mountain Time working hours to support the team in El Paso.
• Competitive monthly pay ranging from $1,500 to $2,000 depending on experience. This contractor structure does not include firm-provided benefits or paid time off.
• Ability to expand role responsibilities as the team grows and evolves.
• Opportunity for bilingual professionals to leverage language skills extensively.

Company Description

Mendez Isaac Joudi, PLLC is a committed legal team dedicated to serving the El Paso community with excellence and compassion. With deep roots in West Texas and New Mexico, we specialize in personal injury, employment law, and wrongful death. Our mission is to protect the rights of individuals facing life-altering events and to champion justice for the communities we call home.

Founded by Oscar Mendez, Joseph Isaac, and Tiffany Joudi, our firm is rich with over 50 years of combined legal experience. We pride ourselves on our community involvement and the personal care we provide to each client, embodying the principle that every case deserves relentless dedication and personalized attention. Our aim is to build more than just legal victories but to foster a supportive environment where clients feel heard and valued.