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Role Description

As an Implementation Success Partner, you will lead and manage client implementations, serving as a strategic partner to healthcare organizations and ensuring successful delivery of Qventus solutions. This role will require close collaboration with clients, R&D, and cross-functional teams to drive adoption, resolve challenges, and deliver measurable outcomes. You will play a hands-on role in managing day-to-day client operations, gathering feedback, and ensuring long-term success.

• Day-to-Day Client Management: Oversee daily operations at assigned clients, including running project management (PM) meetings and ensuring alignment across stakeholders.
• Collaboration with Client Teams: Set agendas for working groups, facilitate feedback sessions with client teams (e.g., RNs), and serve as the point of contact for Patient Concierge escalations.
• Implementation Execution: Guide clients through the implementation journey, from assessments and future-state design to configuration, training, and go-live support.
• Feedback & Resolution: Gather client feedback on solutions, identify issues, and collaborate with R&D to resolve problems while ensuring client satisfaction.
• Documentation & Standardization: Develop and maintain standardized implementation documentation and training materials to improve processes and scalability.
• Point of Contact for Support: Serve as the primary escalation point and support contact for clients, addressing concerns and providing timely resolutions.
• Value Creation & ROI Validation: Define and measure value-creation initiatives, validate ROI metrics, and help clients navigate their organizations to achieve and demonstrate measurable outcomes.
• Training & Enablement: Deliver tailored training sessions to prepare client teams for solution adoption and provide ongoing support during and post-go-live.
• Cross-Functional Collaboration: Partner with R&D, Product, and other internal teams to prioritize client needs and inform future solution enhancements.
• Operational Oversight: Align go-live schedules with organizational readiness, avoiding resource bottlenecks and ensuring seamless rollouts.

Qualifications

• 5+ years of experience in implementation, client success, or project management, preferably within healthcare or enterprise SaaS environments.
• Strong experience managing day-to-day operations for clients, running project management meetings, and setting agendas for cross-functional teams.
• Exceptional communication and relationship-building skills, with the ability to engage with stakeholders at all levels.
• Demonstrated ability to resolve escalations, manage competing priorities, and deliver polished, professional communications.
• Analytical and problem-solving skills, with a track record of identifying issues, gathering feedback, and driving solutions.
• Familiarity with healthcare operations and workflows.
• A collaborative and detail-oriented mindset, with a focus on delivering results and creating value for clients.

Requirements

• Familiarity with AI-driven or machine-learning-powered solutions, especially in a healthcare context.
• Background in change management, consulting, or organizational transformation.
• Technical expertise in configuring enterprise software solutions.

Benefits

• Compensation based on market data, considering location, skills, qualifications, and prior relevant experience.
• Open Paid Time Off.
• Paid parental leave.
• Professional development opportunities.
• Wellness and technology stipends.
• A generous employee referral bonus.
• Employee stock option awards.