Speech Analytics Program Manager
Location
California + 3 moreAll locations: California, Florida, Texas, Washington
Posted
50 days ago
Salary
$85K - $113.3K / year
3 yrs expEnglishTableau
Job Description
• Enterprise ownership of Verint Speech Analytics and AQ strategy, roadmap, and governance
• Optimization and design of analytic categories, AQ scoring, rules logic, and compliance‑critical requirements
• Insight leadership through reporting that identifies root causes and drives improvements across claims, CX, operations, and sales
• Cross‑functional influence with Operations, CX, QA, Training, IT, and Contractor Relations
• Continuous improvement leadership, scaling automation and advancing predictive and real‑time analytics
Job Requirements
- 3–5+ years leading Verint Speech Analytics and/or AQ programs
- Understanding of contact center operations, claims workflows, compliance, and CX
- Experience designing categories, scoring logic, rules, and automation workflows
- Strong communication and executive‑ready presentation skills
- Home warranty or insurance experience
- BI tools such as Power BI or Tableau
- Background in process improvement, QA leadership, or program management
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
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