Patient Assistance Program / Financial Advocacy Coordinator
Location
United States
Posted
1 day ago
Salary
Not specified
Job Description
- Medical; Dental; Vision
- 401k opportunity
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Quarterly Incentive Bonus
- Paid Volunteer Day
- Referral Incentive Program
- Company Paid Life Insurance; and Short/Long-Term Disability
- A career with purpose: Help patients access life-saving medications.
- Supportive culture: We value teamwork, respect, integrity, and passion.
- Growth opportunities: We invest in your professional and personal development.
- Practice first call resolution to assist patients and families in securing financial assistance for pharmacy co-pays.
- Maintain a working knowledge of health insurance and pharmacy benefit coverage, cancer diagnoses and drugs used in their treatment.
- Support applications for nonprofit and manufacturer assistance programs.
- Provide clear explanations of insurance benefits and co-pay structures.
- Maintain accurate patient demographic and insurance data in CPR+.
- Collaborate with pharmacy operations and cross-functional teams to ensure seamless service.
- High School Diploma or GED
- 1+ years of patient assistance or advocacy experience
- Registration with Board of Pharmacy (as required by state law)
- Strong communication, organizational, and customer service skills
- Associate degree or Certified Pharmacy Technician (PTCB)
- 3+ years of patient assistance or advocacy experience
- Specialty pharmacy experience
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
The Customer Experience Specialist is responsible for supporting the Verifications line of business by fielding inbound customer calls, chats, and emails. This role handles and resolves verification-related requests, manages customer complaints, troubleshoots issues, provides acc...
The coordinator supports families by organizing and coordinating vacation and experience planning through structured processes, assisting with reviewing options, organizing information, and managing timelines. This involves coordinating accommodations, experience options, scheduling, and planning timelines while adhering to established workflows.
Patient Service Rep - Remote (Massachusetts Only) - Atrius Health
OptumOptum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
Handles incoming patient inquiries via phone and online messages, schedules and manages appointments, initiates administrative requests (referrals, prior authorizations, med renewals), updates patient records, resolves patient issues, supports clinic scheduling optimization, and participates in department improvement projects.
Provides high quality customer service to high value large Corporate and Government clients as well as CPS internal groups. Corporate and Government accounts are serviced on a green screen system. Advisors in this position must be familiar with all account authority levels and co...
