• This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. • Provide a high-quality service experience that generates creative lead and direct selling opportunities. • Answers predominately routine inquires, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships. • Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts. • Offers Home Inspection leads to all customers that qualify. • Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions. • Cultivates and maintains on-going customer relationships. • Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations. • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting. • Communicates with branch personnel to resolve service and scheduling issues. • Initiates outbound customer service calls for various campaigns. • Handles incoming calls from technicians to provide support.