A new kind of healthcare company committed to restoring affordability for American workers and their employers
Senior Analyst, Member Care Analytics
Location
United States
Posted
2 days ago
Salary
$80K - $85K / year
Seniority
Senior
Job Description
Job Requirements
- Bachelor’s Degree Required
- 5 years in Workforce Management and/or Forecasting
- Proficiency in SQL
- Proficiency in Tableau, Power BI or other BI tools creating dashboards and tools that drive insights and actions
- Advanced MS Excel skills
- Experience working in a Contact Center, including experience with metrics needed in a Contact Center.
- Experience measuring time performance for a larger customer service team of 20 agents or more
- Experience with WFM platforms required (e.g., Amazon Connect, Five9/VO, NICE InContact).
Benefits
- Offers Equity
- Offers Bonus
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