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Job Summary:

TripSpark Technologies provides people-first software and technology solutions that help transit agencies and private operators deliver reliable, equitable, and accessible transportation for the communities they serve. As part of Modaxo — a global collective of mobility technology companies — we empower agencies with modern, scalable, and innovative tools that improve mobility outcomes across North America.
Our culture rewards curiosity, collaboration, and ownership. We support professional growth, encourage cross functional learning, and value leaders who champion accountability, transparency, and customer centric thinking.
We are seeking a Director, Product Management to oversee the growth and innovation of our integrated suite of mobility solutions, including back‑office operations platforms, onboard vehicle technology, and rider‑facing applications supporting demand response, fixed route, and rideshare services.

    

Job Description:

As Director, Product Management, you are a key member of TripSpark’s leadership team. You will lead a team of professional product managers to define the product vision and roadmap, guide modernization across the portfolio, and partner closely with Development, Sales and Marketing, Professional Services, and Customer Care to ensure our solutions deliver exceptional value and business outcomes.

You will help teams identify opportunities where AI and emerging technologies can support better outcomes, while ensuring Product remains focused on understanding customer needs and defining the problems we aim to solve.

You will set product strategy while staying close enough to execution to unblock teams and make timely decisions across customer commitments, market opportunities, capacity planning, and cross functional alignment.

This role is ideal for a product leader who thrives in complex environments, enjoys influencing across teams, and excels at bringing clarity to ambiguity.

What You Will Do

Product Strategy & Vision

• Lead the development of the long‑term product vision, strategy, and roadmap, ensuring alignment with customer needs and organizational goals.

• Identify opportunities where AI, new capabilities, innovations, or emerging technologies could help solve customer problems or drive better business outcomes, while partnering with technical teams to determine the best approach.

• Lead the development and validation of business cases for new product initiatives — assessing market opportunities, customer needs, and expected business outcomes — and guide these initiatives through organizational and leadership alignment.

Market & Customer Leadership

• Oversee the team’s approach to developing strong customer and market understanding — ensuring effective discovery practices, robust feedback loops, and thoughtful use‑case exploration that meaningfully inform product direction and new product ideation.

• Ensure insights from customers, prospects, and the broader market are synthesized into clear problem statements and strategic priorities for the product portfolio.

Cross Functional Leadership

• Provide strategic direction and alignment across Sales, Delivery, Development, Customer Success, and Marketing to ensure product priorities, customer commitments, and business objectives are well understood and executed cohesively.

• Establish clear communication frameworks and decision‑making approaches that support effective cross‑functional collaboration and efficient navigation of trade‑offs.

Operational & Organizational Leadership

• Establish and evolve product operations practices — including roadmap governance, release planning, and discovery frameworks — to support consistent, predictable delivery across the organization.

• Explore and validate ways that AI can improve product operations, team velocity and stakeholder engagement.

• Define and track key product and business performance measures, ensuring the team has the insights needed to drive informed decisions and deliver meaningful business outcomes.

• Lead, mentor, and develop the Product Management team, fostering a culture of accountability, customer‑centred thinking, and continuous improvement.

Worker Type:

Regular