Enabling better, smarter, safer healthcare to improve lives.

Senior Technical Services Analyst

AnalystAnalystFull TimeRemoteTeam 10,001+H1B No SponsorCompany Site LinkedIn

Location

Utah

Posted

52 days ago

Salary

$96K - $132K / year

Bachelor Degree4 yrs expExperience acceptedEnglishITSMPMPService Now

Job Description

• Providing technical support to ensure the seamless operation of Solventum software and interfaces • Assisting customers with troubleshooting software applications, interfaces, and system configurations • Conducting system health checks and identifying opportunities to enhance efficiency • Managing escalations and collaborating with senior resources and development teams to resolve complex technical issues • Working closely with internal teams, including Customer Care and Development, to address technical concerns • Identifying opportunities to enhance workflows and improve support efficiency • Managing projects and operational reporting activities • Delivering training oversight for new employees and current team members • Providing after-hours on-call support as necessary

Job Requirements

Bachelor’s Degree or higher from an accredited institution
4 years of experience in Health Information, Client Services/Client Care arena, IT in a private, public, government or military environment
High School Diploma/GED and 8 years of Health Information, Client Services/Client Care arena, IT experience can substitute for the degree
Project Management Professional Certification (PMP)
Strong problem-solving and analytical skills
Knowledge of IT service management tools (ServiceNow, Jira, or similar)
Written, verbal and in-person customer communication and management skills
Working knowledge of internal Solventum HIS product portfolio
Ability to manage multiple priorities and meet deadlines
Must maintain the highest standards of personal and professional integrity and ethics