POS-24664

Senior Product Manager, Downmarket Activation 

Remote - EST, CST

We’re looking for a Senior Product Manager to lead our AI-based Activation strategy for Free and Starter customers. This role focuses on helping small businesses reach their first meaningful outcome in HubSpot quickly and confidently. Today, many customers face unnecessary friction during onboarding and early setup, which slows time-to-value and limits long-term success.

You will be responsible for improving activation outcomes by reducing setup complexity, increasing intelligent guidance, and expanding automated onboarding capabilities. This role sits at the intersection of product, data, and AI-enabled experiences, and plays a critical part in driving activation, early retention, and downstream monetization for our downmarket customers.

In this role you’ll get to:

• Drive activation outcomes for Free and Starter customers by translating broader strategic direction into benefit-first experiences that reduce cognitive load, build momentum, and help customers reach their first meaningful outcome quickly and confidently.
• Translate customer and data insights into action by identifying friction in onboarding, setup, and early product usage and iterating toward higher first-goal activation and faster time-to-value.
• Design intelligent, automated onboarding systems that reduce manual setup by using customer context to pre-configure relevant elements, thoughtfully balancing automation and required input to ensure scalable, trustworthy experiences.
• Build AI-enabled product behavior by developing and refining prompts, sub-agent workflows, and evaluation approaches that improve onboarding decisions and outputs over time.
• Drive end-to-end experimentation and scale what works — shaping hypotheses, running A/B tests with Data Science, analyzing results, and operationalizing successful patterns into repeatable systems. 
• Align and manage cross-functional stakeholders (Product, Engineering, Design, Data, GTM) by synthesizing inputs, navigating tradeoffs, and bringing teams along through clear decisions and crisp communication.
• Define and operationalize success metrics across activation and beyond (leading + lagging indicators), with dashboards and ongoing monitoring to guide prioritization and decision-making.

We are looking for people who have:

• 4+ years of Product Management experience, with ownership of measurable product outcomes.
• Experience leading experimentation programs, including hypothesis development, A/B testing, and results analysis, with strong quantitative fluency (funnels, cohorts, activation metrics, behavioral data).
• Experience improving onboarding, activation, or lifecycle performance in a SaaS or product-led growth environment.
• The ability to synthesize qualitative and quantitative insights into clear product strategies and structured, data-backed plans.
• Comfort operating in ambiguous, highly interdependent environments, driving clarity, prioritization, and alignment across stakeholders.
• Strong product taste and attention to detail, with the ability to refine complex, interaction-heavy experiences into simple, intuitive outcomes.
• Strong written and verbal communication skills, with the ability to align teams around a shared vision and bring diverse perspectives into a cohesive plan.
• Hands-on experience working with AI-enabled or automated product experiences, with a strong interest in applying AI thoughtfully to improve customer outcomes.

As a member of the Product Management org at HubSpot, you’ll:

• Join a product-led culture that truly puts the customer first
• Create and advance an ambitious product strategy that’s driven by customer needs, business goals, powerful data, and global market indicators 
• Partner closely with colleagues in UX and Engineering to create a high-value product that’s both powerful and easy to use
• Use your voice, share your perspective, and have a real impact based on your point of view
• Know what will lead to getting promoted, and why, thanks to clear expectations and robust career paths
• Be empowered to show up as your authentic self and choose a work style and location where you can do your best work, whether that’s at home, in an office, or a blend of the two.
• Read more about our shared product principles here.