Bringing peace of mind through better health to our customers and communities
AI Member Experience Quality Analyst
Location
Tennessee
Posted
4 days ago
Salary
Not specified
Seniority
Senior
Job Description
Job Requirements
- Associate degree or equivalent work experience required.
- 3+ years of experience in quality assurance, quality monitoring, or auditing.
- 2+ years of experience in health insurance or healthcare operations.
- Expertise in quality evaluation methodologies, scoring rubrics, and calibration processes.
- Deep knowledge of health insurance products, terminology, and member service standards.
- Strong written communication skills.
Benefits
- Health insurance
- Flexible work arrangements
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