• Team Lead for a SOC team including watch floor analysts, engineers, threat hunters, incident responders, and cyber threat analysts • Provide guidance and direction to the SOC team to ensure execution and delivery of team tasks, requirements, and projects • Lead customer onboarding to include developing schedules, tracking deliverables, creating slide decks, briefing the customer, and guiding customers through the onboarding process • Build and maintain strong relationships with customers, acting as the primary point of contact for the customers • Answer customer requests, schedule customer meetings, coordinate any engineering work or responses needed, and organize and deliver any necessary documentation to customers • Perform weekly and monthly reviews and ensure communication plans and vital customer information is updated • Work with the SOC team to develop and deliver an annual customer health check for each customer • Serve as the liaison and advocate for the customer with the SOC team • Work with customers and the SOC team to create success plans tailored to customer specific goals and objectives, monitoring progress towards achieving desired outcomes • Collect onboarding and annual health check feedback from each customer • Organize, schedule, and finalize any lessons learned as required by the SOC • Develop new and innovative ideas to enhance customer service and customer value • Track and monitor all SOC team projects progress and performance to include running daily engineering standups • Work with the SOC team on customer case issues, updates, and overall quality • Interface with client’s senior management personnel, including briefings up to CIO/CISO level • Leverage industry knowledge, best practices, lessons learned and stakeholder feedback to develop, implement and continuously improve all services offered under the SOC • Guide and mentor team members • Work closely with the SOC Manager to function as the single point of coordination and accountability, ensuring that all technical work, communications, and decision-making remain aligned, timely, and defensible • Maintain awareness of emerging cyber threats and vulnerabilities • Lead the development and distribution of threat summaries, vulnerabilities notices, and flash threat emails • Create and distribute vulnerability reports as needed • Must have the ability to work in a dynamic environment and flexibly adapt to changing conditions • Must have a high degree of originality, creativity, and initiative requiring minimal supervision