• Serve as the principal technical lead, for moderate complexity clients, driving and owning the progress of implementations against established goals. • Communicate closely with EBTech teams and client contacts throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur. • Owns accountability for client communication and satisfaction. • Assist with providing clients continuous feedback on implementation status for both new sites and renewals. • Teach team members all aspects of successful software deployment to increase overall team competency and provide opportunities for advancement. • Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed. • Deliver an exceptional, consistent implementation experience and project quality for concurrent projects. • Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools. • Demonstrates strong knowledge of benefits administration software implementation, leveraging expertise and experience to drive EBTech programs. • Works on moderate to high complexity client projects. • Primarily responsible for translating business needs into comprehensive deliverables with exceptional quality standards for the project. • Raise appropriate issues to the project manager and/or leadership to ensure client expectations are met. • Understands program goals and targets and owns ensuring escalations are handled as needed, with appropriate sensitivity to client needs and expectations. • Apply sound judgement to the execution of business processes, protocols and quality standards in the development and deployment of solutions. • Meet regularly with project manager and less senior teammates to ensure projects are on track. • Serves as subject matter resource in client meetings, as needed. • Proficient ability to anticipate and respond to client support questions as assigned and working directly with clients. • Develop a trusted advisor relationship with EBTech teammates and client contacts through efficient, quality execution of projects and effective. • Represent EBTech in a professional manner in every interaction with outside parties. • Serve as the supervisor/mentor to teammates, building their technical skills as they grow into increasing roles of responsibility and technical expertise. • Ensure timely and accurate completion of all individual and assigned team tasks. • Continually provide review and feedback to team members. • Pursues a course of personal, professional development. All other duties as assigned.