• Lead servicing readiness and execution for all new products introduced to the servicing platform. • Develop deep expertise in GoodLeap servicing processes, system configurations, and sub-servicer integrations. • Serve as executive servicing lead for cross-product initiatives. • Ensure servicing design aligns with product intent, regulatory requirements, and operational scalability. • Provide formal servicing sign-off prior to product or system deployment. • Own the intake, prioritization, and execution of servicing -related business requests and enhancements. • Direct implantation of product updates, policy and pricing changes, or structural modifications impacting servicing. • Ensure structured impact assessments, documentation, testing and deployment validation. • Maintain enterprise servicing change in governance framework and documentation repository. • Oversee post-implementation validations to ensure operation and system integrity. • Lead complex, cross-functional initiatives involving Product, Engineering, Compliance, Risk, and Operations. • Establish clear RACI structures for servicing execution across internal teams and sub-servicers. • Ensure alignment on timelines, dependencies, and deliverables. • Present program updates to executive leadership, including risks and mitigation strategies. • Drive accountability across stakeholders for timely and accurate execution. • Ensure sub-servicers are operationally prepared to support product updates and servicing enhancements. • Direct execution requirements to vendors related to system updates, workflow changes, and process modifications. • Oversee implementation planning and readiness validation with servicing partners. • Ensure vendor integrations align with GoodLeap servicing architecture and data requirements. • Maintain comprehensive documentation of servicing process maps, system flows, and integration points. • Identify scalability risks and design structural process improvements. • Standardize servicing frameworks across product lines to reduce complexity and fragmentation. • Partner with Core Servicing Operations leadership to ensure seamless transition from enablement to execution.