• Be a reliable team player during live events, quickly analyzing situations and providing coaching through inbound and outbound calls and texts to drive customer action. • Serve as a real-time resource for Voltus customers during grid emergencies, delivering clear, actionable guidance that directly impacts dispatch performance. • Monitor customer load curtailment in real time during dispatch events, flag underperforming sites, and work quickly to diagnose issues and coach customers toward hitting their committed MWs before the dispatch window closes. • Become an expert on demand response programs across North America and apply that knowledge to support both customers and internal teams during dispatches. • Maintain and act on findings from our reporting tools, which include Python, Redash, SQL, Salesforce, and Google Sheets. • Document lessons learned and drive follow-through in post-dispatch cases. Continuously improve dispatch processes and customer readiness based on event outcomes. • Support customer onboarding by coordinating Dispatch Verification (DV) scheduling and keeping onboarding projects current in Salesforce. • Monitor weather and pricing indicators, assist with customer scheduling requests, and help assess customer market offers in real time. • Develop and maintain training materials and help educate teammates on dispatch processes and best practices. • Own a project centered on identifying patterns in dispatch performance across programs. This may include building reporting dashboards, analyzing historical dispatch data, and presenting findings and recommendations to the Dispatch Operations team.