The representative will act as a liaison between Company, customers, and patients, handling incoming calls for status updates, medication inquiries, information updates, and supply requests. Key duties include investigating and resolving patient or client concerns while managing multiple databases and reviewing test forms for accuracy.

The Client Delivery Manager is responsible for end-to-end delivery excellence, client outcomes, and managing KPIs, including financials, across a portfolio of up to approximately 15 concurrent clients. This role involves acting as the single accountable delivery owner for the portfolio, managing escalations, and ensuring consistent execution of the delivery operating model.

The Client Delivery Manager is responsible for end-to-end delivery excellence, client outcomes, and managing KPIs, including financials, across a portfolio of up to approximately 15 concurrent clients. This role involves acting as the single accountable delivery owner for the portfolio's health, escalations, and governance, while intervening directly to resolve challenging client situations when necessary.

The Client Delivery Manager is a portfolio-level leader responsible for end-to-end delivery excellence, client outcomes, and managing KPIs, including financials, across up to approximately 15 concurrent clients. This role involves partnering with Project Managers, acting as the single accountable delivery owner for portfolio health, escalations, and governance, while intervening directly to resolve challenging client situations.