• Serve as the focal point for managing the delivery of CX interactions and corresponding metadata utilizing various data delivery methods. • Serve as the focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.). This includes: • Manipulation of CX interaction metadata into approved formats • Manipulation of CX interactions into the NiCE Interaction Analytics platform • Manipulation of CX transcripts • Utilize evolving tools from Research that support the development of the data structures. • Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products. • Work with client requirements to understand new requests and how we can or cannot meet them. • Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices. • Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc. • Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets. • Manage the utilization of the CX Proof of Concept (POC) VM servers.