Arboreal Management is hiring a Utility Billing Specialist (Remote) to support our growing portfolio of properties through remote utility account management, billing oversight, and vendor coordination.

Property management touches nearly every renter in the United States, and utilities are a core part of delivering reliable, affordable housing. We believe utility administration can be both efficient and resident-focused.

We are looking for someone who is detail oriented, process-driven, and comfortable working with billing systems and third-party vendors. If you take pride in ensuring accounts are accurate, costs are allocated correctly, and service disruptions are prevented, this role may be for you.

About Arboreal Management

Arboreal Management is a Seattle-based property management company operating thousands of apartment homes across the Pacific Northwest and growing approximately 25% per year.

We focus on building efficient, technology-enabled operations that allow us to deliver high-quality housing at scale.

Our company is built on three pillars: (1) The best local property managers in the business (2) A strong and empowered off-shore back office and (3) Cutting edge AI-enabled technology.

Together these allow us to manage a rapidly expanding portfolio while maintaining strong service for residents and property owners.

Role Overview

The Utility Specialist is a remote role responsible for managing utility accounts, monitoring consumption and costs, and ensuring accurate billing and vendor performance across our portfolio.

Working closely with property managers, accounting, and our offshore support team, this role will focus on:

• Utility account setup and maintenance

• Billing reconciliation and dispute resolution

• Vendor coordination and performance tracking

• Data reporting and cost allocation processes

This position is ideal for a meticulous operator who enjoys creating repeatable processes and improving accuracy in back-office workflows.

Key Responsibilities

Account Management

• Establish and maintain utility accounts with providers (water, gas, electric, sewer, trash) and ensure correct account ownership and billing cycles

• Coordinate account transfers for move-ins/move-outs to minimize service gaps and avoid unnecessary charges

• Maintain up-to-date account documentation and contracts

Billing & Reconciliation

• Review and reconcile monthly utility bills against property consumption and billing systems

• Investigate and resolve billing discrepancies or unusual usage patterns with providers and property teams

• Process vendor invoices and prepare accurate chargebacks or tenant billing as appropriate

Vendor & Service Coordination

• Serve as primary contact for utility vendors and third-party service providers

• Track vendor performance, service reliability, and escalate issues when service levels fall short

• Coordinate with local property staff and the offshore support team to schedule services and confirm completion

Reporting & Process Improvement

• Maintain operational documentation and Standard Operating Procedures for utility processes

• Develop and maintain dashboards and routine reports on utility spend, consumption trends, and account status

• Identify opportunities to reduce costs, improve accuracy of allocations, and automate manual tasks

Cross-Functional Collaboration

• Work closely with property managers, accounting, and compliance teams to ensure smooth utility workflows

• Coordinate with technology teams to ensure utility data integrates correctly with company systems

• Support training and onboarding for property staff and offshore partners on utility procedures

Qualifications

• 3+ years of experience in utility management, billing, vendor coordination, or related back-office operations

• Experience working with utility providers, billing systems, or property management software

• Strong attention to detail and comfort working with numbers, spreadsheets, and reconciliation tasks

• Excellent written and verbal communication skills

• Ability to work independently in a remote environment and coordinate across distributed teams

The ideal candidate is organized, process-minded, and enjoys solving billing and service problems before they impact residents or property financials.

Preferred (but not required)

• Experience with property management utility billing platforms or ERP systems

• Background in utilities, energy management, or facilities coordination

• Experience working with offshore or distributed support teams

Compensation

• Salary: $55,000 – $75,000 depending on experience

• Performance-based bonus opportunities

• Health, dental, and vision benefits

• 401(k) plan with matching

• Opportunity to participate in company benefit programs

• Fully remote work with occasional regional travel as needed

Why Join Arboreal

Arboreal is building a modern operating platform for housing. This role offers the opportunity to own utility operations across a fast-growing portfolio and help shape processes that improve accuracy, reduce cost, and enhance resident experience.

You will join a team committed to technology-enabled efficiency, clear processes, and continuous improvement.