Role Description

As an ECM Program Manager, you’ll lead our Enhanced Care Management program, ensuring vulnerable populations receive the care, support, and advocacy they need to live healthier, more stable lives. You’ll guide regional teams to deliver compassionate, person-centered care that improves outcomes and supports our mission to close health equity gaps across California.

This position is all about leadership, program oversight, and innovation. You’ll supervise Lead Care Managers across Santa Clara County, northern and central California, ensuring the team has the support and resources needed to succeed. You’ll oversee program quality, member services, cross-functional partnerships, budgeting, and program growth initiatives. Your work will directly impact the lives of high-need populations while strengthening Pacific Health Group’s reputation for excellence in care.

Key Responsibilities

• Team Leadership & Supervision
  • Mentor and guide Lead Care Managers across multiple counties.
  • Conduct weekly one-on-ones to address challenges, review caseloads, and provide coaching.
  • Lead weekly team meetings to share updates, review cases, and encourage collaboration.
  • Meet in-person with staff regularly to maintain strong leadership presence.
• Program Development & Quality Assurance
  • Establish benchmarks and metrics to track program performance.
  • Implement quality assurance protocols and standardized workflows.
  • Monitor staff performance and use data to identify trends and improvement opportunities.
• Member Services Oversight
  • Ensure members are receiving in-person visits and high-quality care.
  • Monitor documentation and provide support for challenging cases.
  • Implement strategies to improve member engagement and satisfaction.
• Cross-Functional Collaboration
  • Serve as liaison between ECM program and hospitals, providers, and community organizations.
  • Collaborate with data and compliance teams to track outcomes and maintain regulatory standards.
  • Strengthen partnerships to improve care transitions and reduce hospital readmissions.
• Budget & Resource Management
  • Develop and manage program budgets, allocate resources efficiently, and track expenditures.
  • Adjust staffing and resources based on member needs and program priorities.
• Program Innovation & Growth
  • Identify opportunities to enhance program effectiveness.
  • Pilot new initiatives such as telehealth to expand access to care.
  • Stay current on best practices and integrate improvements.
• Lead operational huddles and bi-weekly case conferences.
• Develop mentorship programs and regional trainings for staff.
• Prepare quarterly performance reports and maintain stakeholder relationships.

Qualifications

• Bachelor’s or Master’s in Healthcare Administration, Public Health, Nursing, or related field.
• 5+ years in healthcare management, including 3+ years in care/case management.
• 2+ years managing Enhanced Care Management or intensive care management programs.
• Understanding of care management principles and healthcare delivery systems.
• Experience with Medicaid/Medicare programs and ECM program requirements.
• Strong analytical skills and experience in data-driven program evaluation.
• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to person-centered care and health equity.

Requirements

• Regular travel (65%) to county sites in California.
• Occasional evening or weekend availability for program initiatives.
• Must reside within Santa Clara County.
• Valid California Driver’s License (Class C minimum) and personal, operable vehicle.
• Employment contingent on successful background and Motor Vehicle Report (MVR) checks.

Benefits

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday granted after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement
• 90% Employer-paid Employee-Only Medical Benefits
• FSA | Dependent Care Account
• 401(k) with Company Match
• Monthly Stipend
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)
• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events
• Fully remote work within California
• Opportunities for professional development and internal growth