Role Description

Are you passionate about bringing people together and building inspiring, memorable, and engaging experiences? The Amazon Seller Events Team (ASET) is seeking a high-judgment, detail-oriented, and results-driven registration professional to help manage highly visible, large-scale registration initiatives for Amazon seller events. The Event Registration Manager will join the Event Technology and Analytics team on the Amazon Seller Events Team (ASET).

In this role, this individual will own end-to-end execution of key registration and attendee management workstreams from requirements gathering through deployment and post-event support. This role will be the directly responsible individual for specific platform areas including:

• Microsite management
• Passkey registration platform
• Seller verification
• ZenDesk implementation
• Pre-event attendee management
• Session catalog
• Agenda builder
• Onsite badging and check-in

This individual will join a team of subject matter experts on event technology services and product offerings, aligned to the strategic goals of the team and organization.

This role will work closely with internal stakeholders including marketing, content, creative, and seller engagement teams to ensure a seamless, best-in-class registration experience, and will provide stakeholders with thorough insights and recommendations.

This position will lead innovation through data-driven observations leading to relevant, actionable recommendations, which improve registration design and attendee experiences. As part of each deployment and onboarding of new platforms, this role may also manage the security reviews and approvals in conjunction with Amazon Information Security (InfoSec) teams.

The ideal candidate has a proven history of managing and streamlining registration processes with operational excellence, can work through complex tasks and projects quickly with little guidance, and can anticipate and navigate roadblocks before they become issues. This individual will effectively work with internal and external stakeholders, while rolling up their sleeves and getting stuff done — no detail will be too small. They will obsess over details, display poise and sophistication in fast-moving situations, embrace ambiguity, and deliver results.

Qualified candidates will be considered from Remote Locations throughout States in the US, including but not limited to: California, Maryland, New York, Virginia, Washington, and Washington DC.

Qualifications

• 3+ years of program or project management experience
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to determine and drive improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• 3+ years of relevant experience in large-scale event registration management
• 3+ years of functional experience working with event registration platforms and tools, including microsites, Passkey, registration systems, and attendee management
• 3+ years of event technology experience covering the life cycle of requirements gathering, evaluation, design, implementation, integration, development, deployment, training, and support
• Experience making difficult tradeoffs and articulating recommendations to stakeholders

Requirements

• Own project management of event registration end-to-end, overseeing internal and external stakeholders to build seamless attendee experiences
• Build workback timelines across relevant event workstreams, identifying dependencies and defining key milestones
• Own end-to-end microsite strategy, build, and post-launch management
• Manage Passkey registration platform including configuration, testing, and post-launch change management
• Lead seller verification monitoring, research, and resolution processes, working cross-functionally to uphold attendance policy and event integrity
• Oversee pre-event attendee management including communications, escalations, and status tracking
• Support ZenDesk help desk support operations for event attendees, including SLA management
• Coordinate with 3P vendors during build, testing, and deployment phases
• Support onsite badging and check-in operations and technology
• Design and develop process templates including registration pathways, data movement documentation, customer service standards, and attendee journey and onsite registration flow
• Continually test, measure, and evolve event registration and onsite technology
• Research, evaluate, and recommend new technologies and vendors to support evolving registration needs
• Identify and implement AI efficiencies across the registration and attendee management space
• Develop and execute training programs for registration and onsite attendee management items
• Collaborate with marketing, content, and creative teams to deliver cohesive attendee experiences
• Anticipate roadblocks from other workstreams and actively work to avoid them
• Provide thorough insights and analytics to leadership on registration performance and attendee trends
• Serve as an on-site point of contact for 3P registration and attendee management partners
• Manage security reviews and approvals in conjunction with Amazon Information Security (InfoSec) teams for the product areas this role owns
• Work closely with legal partners for external data requests to ensure customer privacy

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• EAP and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave