The Home Depot logo
The Home Depot

careers.homedepot.com

HR Service Center – Resolution Expediter

Human ResourcesHuman ResourcesFull TimeRemoteMid LevelTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

$24 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• Supports The Home Depot's HR Service Center in providing excellent customer service. • Resolves customer issues such as associate pay and other HR-related transactions. • Communicates resolution to appropriate parties and identifies problems to escalate. • Takes ownership of customer issues providing complete end-to-end issue resolution. • 80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution. • 20% Customer issue resolution including follow-up to internal and external resources. • Other activities as assigned by leadership.

Job Requirements

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  • 2 years of relevant work experience.
  • HR experience preferred in a contact/shared service environment.
  • Demonstrated excellence in organization, time management and oral and written communication skills.
  • Demonstrated excellence in interpersonal and customer service skills.
  • Strong attention to detail and ability to clearly and concisely document research notes and details related to issue resolution required.
  • Ability to understand and follow multiple complex processes.
  • Negotiating/Influencing skills.
  • Excellent verbal and written skills.
  • Attention to quality and detail.
  • Microsoft Windows/Office proficient.
  • Proficient typing/keyboarding skills.
  • Multi-tasking capability/Time and Case Management skills.

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