• Lead the build, implementation, and ongoing optimization of the Clinical Trial Management System (CTMS) • Serve as the primary resource for CTMS updates, enhancements, modifications, and system support • Oversee system security, user access, and compliance monitoring • Partner with Information Systems to identify system integrations and assess feasibility • Validate initial study builds and ensure consistent utilization of all system modules (study setup, calendars, data collection, budgeting) • Collaborate with Research Finance on the financial components of the CTMS • Develop CTMS workflows to support recruitment, data management, billing compliance, and study oversight • Create and maintain policies, procedures, and standard work instructions for CTMS use • Generate accurate and timely reports on study activity, metrics, and financials • Collaborate with Revenue Cycle and Finance teams to support financial reporting and reconciliation • Provide end-user training and troubleshooting as the internal CTMS subject-matter expert