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EverCommerce

Software that Powers the Service Economy

Customer Experience Intern

Customer SupportCustomer SupportInternshipRemoteEntry LevelTeam 1,001-5,000Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$20 / hour

Seniority

Entry Level

Bachelor DegreeEnglish

Job Description

• Support CX Onboarding & Implementation, Customer Success, and Support teams through rotational exposure to core workflows and initiatives • Assist with documenting and improving CX processes, SOPs, playbooks, and enablement materials • Help organize, validate, and maintain CX knowledge bases and internal documentation • Support data collection, reporting, and insights related to customer experience metrics (e.g., CSAT, NPS, case trends, QA themes) • Collaborate with CX partners on projects related to process optimization, tooling improvements, AI/automation support, and customer journey enhancements • Participate in CX team meetings, training sessions, and cross-functional working groups • Conduct research, synthesize findings, and present recommendations for improving customer experience and internal efficiency • Assist with ad hoc CX initiatives and special projects as business needs evolve • Prepare and present a final internship project highlighting learnings, outcomes, and recommendations

Job Requirements

  • Rising juniors and seniors pursuing a bachelor’s degree from an accredited university.
  • Applicants to be currently authorized to work in the United States on a full-time basis from June to August 2026.
  • Must be willing to commit to a 10-week internship in the Summer of 2026 (June-August) on a full-time basis.
  • Positive attitude approaching any task no matter how big/small.
  • Effective communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.
  • Proactive, self-motivated, and able to work both independently and collaboratively in a fast-paced environment.
  • Willing to travel for Denver, Colorado for the intern kickoff week and possibly the Intern executive presentations.

Benefits

  • Health insurance
  • Professional development opportunities

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