Meter

The easiest way to get internet & WiFi for any commercial space

Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 2015H1B SponsorCompany SiteLinkedIn

Location

Arizona

Posted

51 days ago

Salary

$127.5K - $210K / year

EnglishDNS

Job Description

• Troubleshoot and resolve tickets spanning every layer of the network stack. • Manage and support complex customer networks, almost entirely remotely. • Identify and document product bugs, escalating them with clear reproduction steps. • Create well-structured feature requests informed by real customer needs. • Build and maintain documentation that shortens time-to-resolution for everyone.

Job Requirements

  • A “Swiss Army knife” of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more.
  • Committed to improving the network experience for every customer, delivering solutions that just work.
  • Analytical by nature; you’re comfortable with ambiguity and energized by solving unique problems.
  • Calm under pressure, even in the fast pace of redefining an industry.
  • A clear communicator who collaborates well with teammates and customers.

Benefits

  • Additionally, this role is eligible to participate in Meter's equity plan.

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