• Act as a consultant for scientific or study delivery teams to increase efficiency and advance engagement activities • Drive client decisions to enable accelerated study delivery • Review draft protocols to ensure feasibility • Facilitate contracting process as required • Proactively submit specific requests in preparation of protocol finalization • Provide sponsor-specific operational guidance and direction to project and technical staff • Develop standards and ensure compliance across the portfolio • Establish and own process to track the value of early engagement activities • Ensure optimal levels of client satisfaction are achieved • Ensure high-quality, seamless transitions from pre-win through study setup • Support the development of and implement expanded services for new business as identified • Coach and support team members to collaborate on strategic goals • Provide advice & input supporting commercial/financial judgments affecting a program • Prevent or resolve situations jeopardizing client relationships • Provide concierge-type service to all levels of client staff • Establish trusted relationships and effective communication channels throughout the partnership network • Develop thorough understanding of unique client specificities