Illumio logo
Illumio

Illumio, the Zero Trust Segmentation company, stops breaches from spreading across the hybrid attack surface.

Staff Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteLeadTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

California + 2 moreAll locations: California, Oregon, Washington

Posted

3 days ago

Salary

$169K - $203K / year

Seniority

Lead

Bachelor Degree5 yrs expEnglishCyber SecurityFirewalls

Job Description

• Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results. • Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives. • Lead and drive challenging requests across simultaneous client engagements. • Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements. • Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions. • Perform health checks, document findings, and provide best-practice recommendations. • Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion. • Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience. • Collect metrics and develop reports that illustrate project health and progress.

Job Requirements

  • 5-10 years of experience supporting SaaS enterprise software
  • Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
  • A solid technical background in advanced security (preferably with technical certifications)
  • Experience deploying enterprise security solutions
  • Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels
  • Be effective working independently and in a team setting

Benefits

  • Medical, Dental, Vision Coverage
  • Health and Dependent Savings Accounts
  • Life and Disability Programs
  • Paid Parental Leave
  • Voluntary Benefit Programs
  • Company Sponsored Wellness Program
  • Wellness Reimbursement Program
  • Retirement Savings
  • Equity Opportunities
  • Paid time off
  • Paid Holidays
  • Employee Incentive Program

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