Transforming Behavioral Healthcare
Practice Support Specialist
Location
New York
Posted
3 days ago
Salary
$25 / hour
Seniority
Mid Level
Job Description
Job Requirements
- High School diploma or GED required; bachelor’s degree strongly preferred
- Ability to work remotely during Eastern Time (EST) business hours in a quiet, professional home office environment
- 1-2 years of experience in a customer service, patient experience, or customer success role
- Empathetic, patient, and professional communicator able to support a wide range of individuals
- Strong problem-solving abilities with a commitment to follow-through and positive outcomes for patients, partners, and team members
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Ability to work in a HIPAA-compliant manner and maintain confidentiality with sensitive data
- Self-motivated, dependable, and comfortable working both independently and collaboratively
- Adaptable in a small, fast-paced team environment where processes may evolve quickly
- Comfortable using multiple software platforms and web-based applications; experience with Zendesk or similar ticketing systems is a plus
- Prior experience in a medical or behavioral health setting is a plus
Benefits
- Comprehensive Medical, Dental, and Vision plans available
- Paid Time off, Sick Time and Paid Company Holidays
- 401k Retirement Savings Program with 2% Company matching
- Voluntary Life Insurance
- Employee Assistant Program (EAP)
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