The Case Manager performs telephonic case management for members with behavioral health needs, specifically focusing on autistic members and their families, responding to complex cases and assessing needs. Responsibilities include developing specific care plans, monitoring effectiveness, coordinating care with internal and external resources, and serving as a resource to other Case Managers.

This role involves providing comprehensive personal financial counseling services to military service members and their families, often covering short-term or surge needs at military installations. Responsibilities include one-on-one counseling, conducting financial classes/workshops, developing informational materials, and managing duty to warn situations according to DoD protocol.

The position involves developing, assessing, and coordinating care management activities for members to achieve quality, cost-effective healthcare outcomes. This includes creating personalized care plans and educating members and their families about available services and benefits to improve healthcare access.

The Case Manager will conduct face-to-face eligibility evaluations, develop personalized, person-centered care plans, and coordinate services across medical, behavioral health, and community systems. Responsibilities also include assisting individuals in accessing Medicaid and monitoring service delivery to ensure compliance.